Privacy Policy – eeeph Online Gaming Platform

1. About This Privacy Policy

eeeph ("eeeph," "we," "us," "our") is committed to safeguarding the privacy and personal data of every individual who visits, registers on, or transacts through the eeeph platform at eeeph.org. This Privacy Policy describes what personal information eeeph collects from you, why we collect it, how it is used, who it may be shared with, how long it is retained, and the rights you hold over your own data.

By creating an account on eeeph or continuing to use our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue use of the eeeph platform.

This Policy is to be read alongside eeeph's Terms & Conditions and Responsible Gaming policy, both of which form part of the overall agreement between eeeph and each registered player.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and other applicable data protection legislation, eeeph acts as the data controller in respect of the personal data it processes in connection with the eeeph platform. All data-related enquiries and rights requests may be directed to the eeeph Data Protection Officer via the contact details set out in Section 14 of this Policy.

3. Categories of Personal Data We Collect

eeeph collects the following categories of personal data, depending on how you interact with our platform:

Category	Examples
Identity Data	Full legal name, date of birth, nationality, government-issued ID number (passport, SSS, UMID, PhilSys ID, driver's licence)
Contact Data	Mobile number (Philippine), email address, residential address
Account Data	Username, hashed password, account creation date, account status, login history
Financial Data	GCash number, Maya account, bank account details, deposit and withdrawal transaction records, account balance history
Gaming Data	Game session logs, bet history, win/loss records, bonus usage, wagering history
KYC & Verification Data	Copies of government-issued ID documents, selfie photographs, proof-of-address documents
Technical Data	IP address, device type, operating system, browser type and version, session duration, screen resolution
Behavioural Data	Pages visited, game categories browsed, promotion interactions, time-on-site metrics
Communications Data	Support chat transcripts, email correspondence, feedback submissions

eeeph does not collect sensitive personal information (as defined under RA 10173) except where strictly necessary for identity verification, age verification, or regulatory compliance purposes, and only with your explicit consent where required by law.

4. How We Collect Personal Data

eeeph collects personal data through the following means:

• Direct submission: Information you voluntarily provide during account registration, KYC verification, withdrawal requests, or when contacting support
• Automated technologies: Cookies, web beacons, server logs, and similar tracking technologies that capture technical and behavioural data when you use the platform
• Third-party payment processors: Transaction confirmation data shared by GCash, Maya, BPI, BDO, UnionBank, and other payment service providers you use to fund your eeeph account
• Identity verification services: Data returned by third-party KYC and document verification providers engaged by eeeph to authenticate player identity
• Anti-fraud and AML systems: Risk signals and flagging data generated by automated fraud detection and anti-money laundering monitoring tools

5. Legal Basis for Processing

eeeph processes your personal data on one or more of the following legal grounds, as applicable to each processing activity:

• Contractual necessity: Processing required to create and manage your account, process transactions, and deliver the gaming services you have requested
• Legal obligation: Processing required to comply with applicable Philippine laws, including AML/CFT obligations, gaming regulations, tax reporting requirements, and data retention laws
• Legitimate interests: Processing carried out to prevent fraud, ensure platform security, improve services, and conduct analytics, where such interests do not override your fundamental rights
• Consent: Processing for marketing communications and non-essential cookies, where you have provided specific, informed, and freely given consent — which you may withdraw at any time

6. How We Use Your Personal Data

eeeph uses the personal data we collect for the following purposes:

• Creating, verifying, and managing your eeeph player account
• Processing deposits, withdrawals, and other financial transactions in Philippine Peso
• Verifying your identity and age (21+) as required by applicable regulations
• Detecting and preventing fraud, money laundering, underage gambling, and other prohibited activities
• Delivering customer support services via live chat and email
• Administering promotions, bonuses, and the eeeph Rewards loyalty programme
• Sending transactional notifications (deposit confirmations, withdrawal updates, security alerts)
• Sending promotional communications where you have consented to receive them
• Monitoring gameplay for responsible gaming indicators and applying account protections where necessary
• Improving platform performance, user experience, and game offerings through aggregated analytics
• Complying with legal, regulatory, and reporting obligations

7. Sharing Your Personal Data

eeeph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients, strictly as necessary:

• Payment service providers (GCash, Maya, BPI, BDO, UnionBank, Coins.ph, and others) to process deposits and withdrawals
• Game software providers whose live casino and slot platforms are integrated into eeeph, to the extent necessary for gameplay functionality and RNG certification
• KYC and identity verification partners who assist in verifying player identity documents
• Fraud prevention and AML service providers used to monitor for suspicious activity
• Regulatory authorities including the Philippine Amusement and Gaming Corporation (PAGCOR) and other government bodies, where we are required by law to disclose player data
• Legal, audit, and professional advisors bound by confidentiality obligations
• Infrastructure and cloud service providers who host and maintain eeeph platform systems under data processing agreements

All third parties with whom eeeph shares personal data are required to handle that data in accordance with applicable privacy laws and our data processing requirements. eeeph does not authorise third-party recipients to use your data for any purpose other than the specific service they are engaged to provide.

8. Data Retention

eeeph retains personal data for as long as your account remains active and for such additional period as is required by law or legitimate business need. In general:

• Account and transaction records are retained for a minimum of five (5) years following account closure, in compliance with Philippine AML regulations
• KYC documents are retained for the duration of the account relationship and for five (5) years after closure
• Support communications are retained for three (3) years
• Technical and behavioural log data is retained for up to twelve (12) months unless retained for longer as part of fraud investigation records

When personal data is no longer required for any lawful purpose, eeeph will securely delete or anonymise it in accordance with its data retention and disposal procedures.

9. Cookies and Tracking Technologies

The eeeph platform uses cookies and similar tracking technologies to operate correctly, maintain your session, and improve your experience. The categories of cookies used include:

• Strictly necessary cookies: Essential for platform operation (session management, login authentication, security). These cannot be disabled.
• Functional cookies: Used to remember your preferences (language, display settings) between sessions.
• Analytics cookies: Used to understand how players navigate and use the platform, to identify performance issues and improve functionality. Data is aggregated and anonymised.
• Marketing cookies: Used to deliver relevant promotions and measure the effectiveness of marketing campaigns, subject to your consent.

You may control non-essential cookies through your browser settings. Note that disabling certain cookies may affect platform functionality.

10. Data Security

eeeph employs industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the eeeph platform
• Bcrypt hashing for stored passwords — your actual password is never stored in readable form
• Two-factor authentication (OTP via registered Philippine mobile number) for account login on new devices
• Regular penetration testing and security audits of the eeeph platform infrastructure
• Restricted internal access to personal data on a need-to-know basis, with staff access logged and monitored
• Data breach detection systems with mandatory notification procedures in accordance with NPC (National Privacy Commission) requirements

While eeeph implements robust security measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials.

11. Your Data Rights

Under the Philippine Data Privacy Act of 2012 and its implementing regulations, you have the following rights in relation to your personal data held by eeeph:

• Right to be informed: To know how your personal data is being collected and processed
• Right of access: To request a copy of the personal data eeeph holds about you
• Right to rectification: To request correction of inaccurate or incomplete personal data
• Right to erasure: To request deletion of your personal data where it is no longer needed, subject to our legal retention obligations
• Right to object: To object to processing based on legitimate interests, including direct marketing
• Right to data portability: To receive your personal data in a structured, commonly used, machine-readable format
• Right to withdraw consent: To withdraw previously given consent for marketing communications at any time
• Right to lodge a complaint: To file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated

To exercise any of the above rights, please contact the eeeph Data Protection Officer via the details in Section 14. eeeph will respond to verified rights requests within thirty (30) days.

12. Minors

The eeeph platform is strictly intended for adults aged 21 years and above. eeeph does not knowingly collect personal data from individuals under the age of 21. If eeeph becomes aware that personal data has been collected from a person under 21 without proper age verification, that data will be deleted and the associated account will be suspended immediately. If you believe a minor has created or is using an eeeph account, please contact our support team immediately via live chat.

13. Changes to This Privacy Policy

eeeph reserves the right to update or modify this Privacy Policy at any time. When material changes are made, eeeph will notify registered players via their registered email address or through a prominent notice on the platform at least seven (7) days before the changes take effect, where practicable. The "Last Updated" date at the top of this Policy will be revised accordingly.

Your continued use of the eeeph platform following notification of Privacy Policy changes constitutes your acceptance of the updated Policy. If you do not agree with the revised Policy, you must discontinue use of the platform and may request account closure.

14. Contact the Data Protection Officer

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by eeeph, please contact the eeeph Data Protection Officer:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 through the eeeph platform
• Response time: eeeph aims to respond to all data-related enquiries within two (2) business days

For complaints that remain unresolved, you may contact the National Privacy Commission of the Philippines (NPC) directly through the NPC's official channels.